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Once clear definitions of who the customer is are blurring. Instead, many of the opportunities that telcos have identified for the next decade entail complex B2B2X business models. Read this report for an in-depth analysis of the opportunities specific to different CSP lines of business and discover how progressive CSPs are reimagining their operations to provide more than just connectivity to a wide variety of customers.
Teresa CottamBy submitting this form, you acknowledge that your contact information, including email address, will be shared with the sponsor, and consent to TM Forum contacting you by phone or email to fulfill your request and to inform you about appropriate products or services.
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Reimagining operations & customer centricity
The telecoms industry is undergoing great change across operational technologies, IT, service forms and the customer relationship. Once clear definitions of who the customer is are blurring. Instead, many of the opportunities that telcos have identified for the next decade entail complex B2B2X business models. This report gathers five articles by industry analyst, Teresa Cottam. She has analyzed the opportunities specific to different CSP lines of business and spoken to progressive CSPs, reimagining their operations to provide more than just connectivity to a wide variety of customers. Subjects covered include how a customer focus involves tightly aligning not only the expectations of the business or consumer, which is directly next to a communications service provider (CSP) in the value chain, but also centralizing and facilitating the partner relationships required to make the whole ecosystem work. Read the report to find out:
