Order management for the 5G era
Traditional order management systems and processes need to evolve to meet complex new B2B service order models and adapt to real-time, dynamic 5G operations.
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Order management for the 5G era
The telecoms industry has already reached the point where traditional Order Management (OM) systems and processes are incapable of efficiently processing complex new B2B service order models, or providing the dynamic automation required by a modern service operations ecosystem. Lead times of weeks and months are now greatly at odds with customer expectations, generating negative experiences before services are even live. For these reasons, a new breed of OM systems has emerged to sit at the heart of the orchestrated service fulfilment process. Communications service providers (CSPs) are engaging their vendor partners to significantly modernize OM solutions as part of their larger systems evolution. OM is at the nexus of several key processes and challenges and improvements to OM will have positive repercussions throughout the surrounding architecture, making it a focal point for systems modernization as CSP undertake transformation. This report details some of the key considerations for CSPs re-examining their OM functions including:
- How OM is at the heart of modern service operations
- A look inside orchestrated fulfilment
- How OM empowering CSPs to chase the enterprise opportunity
- Why ecosystems have never been so important
- The key features of OM in the 5G era
