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This whitepaper explores ways in which communications service providers can enhance service-centric operations transformation, accelerated through the use of technologies such as AI and digital twins
Richard Webb, TM ForumBy submitting this form, you acknowledge that your contact information, including email address, will be shared with the sponsor, and consent to TM Forum contacting you by phone or email to fulfill your request and to inform you about appropriate products or services.
Sponsored by:
New-generation intelligent operations: Agentic AI-driven transformation
Communications service providers (CSPs) are being challenged to align digital transformation initiatives with business objectives to deliver tangible and measurable value to customers. This whitepaper – the third in our annual series – looks at the industry landscape driving service-centric operations, as well as some of the core technologies helping effect the transformation from network- to service-centric capabilities.
It looks at how architectures and maturity models can leverage new capabilities such as agentic AI, generative AI (GenAI), digital twin networks and service impact assessment systems, enabling CSPs to take advantage of new digital service opportunities and deliver exceptional customer experience.
