Research Report | Artificial Intelligence (AI), AI readiness, AI readiness

Generative AI: Operators take their first steps

Generative AI (GenAI) developments are hitting the headlines daily, but what should communications service providers (CSPs) do to take advantage of this potentially powerful technology?

Mark Newman

05 Dec 2023

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Generative AI: Operators take their first steps

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Generative AI: Operators take their first steps

Generative AI (GenAI) has burst onto the scene in the past 12 months, with OpenAI’s ChatGPT to the fore. But where do operators fit into the value chain? Should they build their own large language models (LLMs)? And what are the early use cases in telecoms? This report sets out some of the challenges for operators and provides recommendations for their future strategies.

Read this report to understand:

Some of the different technologies and definitions behind the GenAI juggernaut
Who is doing what in the GenAI value chain
How CSPs are preparing themselves to implement GenAI
Early experimentation and GenAI use cases
The key challenges to developing and adopting GenAI.

Mark Newman

Chief Analyst, TM Forum

20 years as a chief analyst and research director covering the telecoms sector with a focus on operator business models, transformation and strategies for developing new revenue streams.