Future enterprise billing

Communications service providers (CSPs) have spent the last five years talking about delivering new services and capabilities to enterprises, enabled by technologies such as 5G, IoT and edge computing. Operators and their technology partners are espousing the potential for new use cases, vertical markets and partner ecosystems, and there is widespread agreement that the digitization of business and government represents a tremendous opportunity for the telecommunications industry. However, many questions remain unanswered. Enterprise billing is complicated, and it is coming at a time when CSPs are trying to simplify their product portfolios and the IT systems and architectures that support them, rather than add new layers of complexity. If operators and their suppliers were building enterprise billing systems from scratch, it would be possible to factor all these requirements and capabilities into cloud native systems designed for agility, flexibility and scalability. But most telcos must cope with legacy systems and processes, which in some cases are dedicated to the enterprise market and in others have been bolted onto systems designed to support consumers. Read this report to understand:

• The current state of CSPs’ enterprise businesses
• Why legacy billing systems limit CSPs’ ability to target enterprises
• The types of enterprises CSPs are targeting
• Which new services and use cases are driving billing requirements
• Why some CSPs are creating digital business units – again
• Which new business models CSPs are considering as they deploy technologies like 5G and edge computing
• Which business support capabilities are essential to support enterprise services and why public cloud services are a must