Research Report | Business Support Systems (BSS)

Evolving business support systems for future services

Communications service providers (CSPs) need to build futureproof business support systems (BSS) to deliver excellent digital experience and meet customer expectations.

Mark Newman, TM Forum

30 Nov 2022

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Evolving business support systems for future services

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Evolving business support systems for future services

Business support system (BSS) transformation has been a theme for the communications service provider (CSP) community for the past 10-15 years. But despite previous attempts at transformation, most CSPs still find themselves wrestling with the same issues around legacy systems, processes and skills that chew up most of their budgets and shrink the time and resources that can be allocated to new initiatives.

Read this report to understand:

The status of today’s BSS systems
What’s needed from BSS to monetize future 5G and B2B opportunities
What the cloud migration options are when it comes to BSS transformation
Future BSS investment and spending trends

Mark Newman

Chief Analyst, TM Forum

20 years as a chief analyst and research director covering the telecoms sector with a focus on operator business models, transformation and strategies for developing new revenue streams.