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Automation and orchestration in service fulfilment can greatly improve operators' agility and profitability, particularly when using open APIs.
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Enterprise service orchestration: Building the bridge
Communications service providers (CSPs) are leaving billions on the table by failing to exploit automation and orchestration. A study, carried out by Coleman Parkes Research for Sigma Systems, estimated that only 25% of delivery tasks that could be automated are. Most are fulfilled manually.
It would be wrong to equate the stagnation or slight rise in manual interventions as a lack of activity among CSPs to automate operations. In our research for this report, we found that considerable efforts are underway – within operators, in collaborative projects, and across standards bodies and open source communities – to bridge the gap between the ever increasing range of network capabilities and the ability to present them as easy-to-consume offers. Read this report to understand:
