Enterprise service orchestration: Building the bridge

Communications service providers (CSPs) are leaving billions on the table by failing to exploit automation and orchestration. A study, carried out by Coleman Parkes Research for Sigma Systems, estimated that only 25% of delivery tasks that could be automated are. Most are fulfilled manually.

It would be wrong to equate the stagnation or slight rise in manual interventions as a lack of activity among CSPs to automate operations. In our research for this report, we found that considerable efforts are underway – within operators, in collaborative projects, and across standards bodies and open source communities – to bridge the gap between the ever increasing range of network capabilities and the ability to present them as easy-to-consume offers. Read this report to understand:

• The role open APIs and catalogs play in orchestration and why they’re important to IT architecture
• What and where the obstacles are to orchestrating enterprise services
• Where CSPs are making progress, including examples from BT, Orange and Telia n How CSPs are developing and using TM Forum’s Open Digital Framework to improve orchestration and automation
• How CSPs are developing and using TM Forum’s Open Digital Framework to improve orchestration and automation