Digital Transformation Tracker 5: Have telecoms' priorities changed?

Our annual survey of digital transformation takes a particular look at the effects of Covid-19 on operators' strategies and how it has clarified the benefits.

Annie Turner
Mark Newman

Sponsored by:

Digital Transformation Tracker 5: Have telecoms' priorities changed?

The Covid-19 pandemic has produced a sea change in how communications service providers (CSPs) view themselves and the markets they address, forcing them to alter how they operate their networks, engage with suppliers and communicate with customers.

They made huge changes in record time, including transitioning call center, operational and some retail staff to work from home, managing a huge increase in demand for home broadband connections, adopting digital channels for customer engagement, introducing new Covid-safe procedures for installations and visits to locations and accelerating the effort to provide broadband connectivity.

Digital transformation was already a strategic priority, but the pandemic has increased its importance and clarified the benefits. As such, we would have been surprised if the results of our fifth annual Digital Transformation Tracker survey of CSPs and their suppliers had not shown a marked change from previous years. Digital transformation was already a strategic priority, but the pandemic has increased its importance and clarified the benefits. Download the report to learn more about how, as well as some insight into how CSPs are approaching the enterprise 5G opportunity, cloud migration and more. Read this report to understand:

  • The effect the pandemic has had on digital transformation and how priorities have changed
  • The status of CSPs’ efforts to transform their businesses
  • The drivers for digital transformation
  • CSPs’ and their suppliers’ expectations for the telecoms industry
  • The biggest barriers to transformation
  • How CSPs are approaching the enterprise 5G opportunity
  • Why ecosystems are important
  • Which business models CSPs are considering and why connectivity continues to be critical
  • How far along CSPs are in migrating applications to the cloud
  • What it means to be cloud native.