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Organizational silos and cultural issues stop CSPs from leveraging digital architectures and practices like Agile development and cloud. See our status report.
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Digital Transformation Tracker 2: How to fix the cultural divide – Executive summary
The telecommunications industry is in a catch-22: New digital architectures, processes and work practices such as Agile software development, DevOps, cloud and microservices can help communications service providers (CSPs) address the pressure they’re under to cut costs and find new sources of revenue, but organizational silos and cultural issues like hierarchies, red tape and aversion to risk are standing in the way. This is the key finding in our second Digital Transformation Tracker (DTT). As its name implies, the DTT tracks the status of digital transformation in the telecommunications industry and CSPs’ perceptions about progress. We publish the tracker twice a year, and our inaugural edition appeared in October 2017.
