Customers as individuals: Using identity to improve experience
This report looks at how communications service providers are handling identity management for their customers and some of the challenges they face.
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Customers as individuals: Using identity to improve experience
For communications service providers (CSPs), providing a frictionless experience across services is rapidly becoming a competitive requirement, but a complex portfolio of legacy operational and business support systems makes it challenging. Many operators are looking beyond basic identity verification to consider how they can use identity to offer new services and personalize existing ones, and how identity itself can become a service. As identity expands into this larger role, it becomes a strategic capability that goes to the very heart of CSPs’ relationships with their customers. Read this report to understand:
- How identity solutions create better customer experience
- The role for CSPs in delivering identity as a service
- How customers feel about CSPs as identity providers
- What customers expect from providers of digital identity services
- How CSPs are handling identity management and some of the challenges they face
- What’s in store for identity management
