Communications service providers (CSPs) have the opportunity to use AI in customer service and to improve customer experience, but can they avoid the pitfalls?
By downloading this content, you are consenting to share your information with TM Forum and NetcrackerTecnotree
Breakthrough innovations are making 2023 the year of AI, but while there’s hope that it can transform the way companies support and interact with customers, there is a danger that it is being over-hyped. Communications service providers (CSPs) need to be aware of pitfalls as they deploy AI in customer service and to support customer experience.
Read this report to understand: