Counter intelligence: using AI to improve customer experience
Communications service providers (CSPs) have the opportunity to use AI in customer service and to improve customer experience, but can they avoid the pitfalls?
Teresa CottamDownload Report
By submitting this form, you acknowledge that your contact information, including email address, will be shared with the sponsor, and consent to TM Forum contacting you by phone or email to fulfill your request and to inform you about appropriate products or services.
Sponsored by:
Counter intelligence: using AI to improve customer experience
Breakthrough innovations are making 2023 the year of AI, but while there’s hope that it can transform the way companies support and interact with customers, there is a danger that it is being over-hyped. Communications service providers (CSPs) need to be aware of pitfalls as they deploy AI in customer service and to support customer experience.
Read this report to understand:
- How CSPs are using AI to improve employee experience (EX), reduce fraud, personalize CX and optimize marketing initiatives.
- How to gain real business value from AI
- How chatbots have evolved
- The pitfalls and challenges of adopting AI
- What separates AI success from failure
- What’s coming next in AI.
