Research Report | Business Support Systems (BSS), B2B services, B2B2X, Cloud Migration

BSS for B2B: operators diverge on the path to cloud

Communications service providers (CSPs) are adopting different strategies as they upgrade their business support systems to provide B2B services. Find out what our survey reveals about how they are investing in modern cloud architectures

Ed Finegold

12 Dec 2023

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BSS for B2B: operators diverge on the path to cloud

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BSS for B2B: operators diverge on the path to cloud

Communications service providers (CSPs) need to address legacy business support systems (BSS) in order to better meet the B2B needs of customers. But as they transition to cloud services they are adopting different strategies, with some taking a radical approach and others being more cautious. We carried out a survey asking participants a range of questions regarding future BSS spending, public and private cloud hosting preferences, and the impact of new 5G specifications.

Read this report to learn:

What’s driving BSS transformation and how CSPs’ views on radical transformation differ
What a modern, ODA-based BSS architecture comprises
Which market forces and trends are having the greatest impact on CSPs’ BSS plans
Whether CSPs intend to increase or decrease spending on BSS capabilities and which capabilities are most important
Why some operators are turning to low-code / no-code BSS, while others rely on BSS customization
Why some CSPs choose public-cloud BSS and others prefer private clouds
How the 5G SA standard affects CSPs’ BSS choices
How Vodafone Germany and M1 in Singapore are using ODA to implement cloud-native BSS.

Ed Finegold