Operators have the potential use analytics to make data their operational lifeblood, but to fully exploit it they need to put the right systems, processes and culture in place.
Communications service providers (CSPs) have an opportunity to become more cost- and energy-efficient – and also to be more creative in terms of new services and customer experience – by becoming truly data-centric. Driven by cloud-native network stacks and the convergence of technologies such as AI, analytics and automation, they can reinvigorate their internal processes and their customer-facing interactions. But first they need to put the right structure, technologies and culture in place to fully exploit the rich data assets at their disposal.
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