Using digital twins to improve the customer experience
Digital twins, a digital representation of physical objects, promise to help communications service providers (CSPs) improve network engineering and operations as well as customer experience.
Jesse CrydermanDownload eBook
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Using digital twins to improve the customer experience
Digital Twins technology has been used in a variety of industries for decades, but is probably most often identified with applications in aerospace manufacturing, architecture and computer-aided design. But there are also opportunities to use digital twins in telecoms to improve everything from customer experience (CX) to real-time network visibility and even autonomous networks.
Read this e-book to understand:
- How digital twins differ from processes such as business modeling or virtual testing
- How they fit into telecoms
- The potential impact of digital twins on customer experience
- Their ability to inform service assurance, network engineering and orchestration.
