Case Study | Cloud Migration, Customer experience management, Enterprise architecture

TM Forum Case Study Handbook 2017 – Digital business: How to make the leap

Dawn Bushaus

01 Dec 2016

TM Forum’s Case Study Handbook 2017 provides a diverse collection of real-life success stories from service providers across the globe that are transforming their businesses to become agile digital service providers capable of rapidly delivering what customers want.

Learn from these leading service providers’ case studies showcasing how they are transforming their business operations to realize revenue growth, cost savings and reduced time-to-market for new services.

A few highlights:

Globe Telecom – transformed its business with new enterprise architecture and avoided costs of $1 million
KPN – transformed to a customer-centric business saving €350 million and increased its Net Promoter Score
BT – deployed new cloud services achieving rapid delivery of tailored services to every customer
Liberty Global – achieved rapid deployment of 20 new digital services in 10 European markets achieving 75 percent total effort reusability
Telefonica Global – transformed operating companies in 15 countries in record time, eliminating 2,000 systems and 20 data centers

Dawn Bushaus

Contributing Editor

Dawn began her career in technology journalism in 1989 at Telephony magazine. In 1996, she joined a team of journalists to start a McGraw-Hill publication called tele.com, and in 2000, she helped a team at Ziff-Davis launch The Net Economy, where she held senior writing and editing positions. Prior to joining TM Forum, she worked as a contributing analyst for Heavy Reading.