Six innovative approaches to digital intelligence transformation

The tech-centric approach of digital transformation, with its goals of cost savings and process optimization, has begun to evolve into a more human-centered focus that sees technology and processes delivering richer experiences. This cultural shift puts customers and their needs at the heart of everything. The upshot is that transformations now need to deliver against the multiple goals of improving customer experience, reducing costs and speeding time to new revenue. In this series of case studies we give valuable insights into how six telecoms operators – China Mobile, AIS, Safaricom, Telecom Argentina, Jazz and China Unicom Global – are leading the way in 2024’s dynamic and customer-centered telecoms world.