Safaricom's full stack transformation drives customer experience

African operator Safaricom has a strategy to transform from telco to “customer obsessed” techco over the next two years. To achieve this it is undertaking a full stack digital transformation to enable it to move to a focus on customer-first experience, increase efficiency and support diversification into new areas. Underpinning the strategy are cultural, technological and organizational change which will enable it to build open, scalable and sellable platforms.