Intent-based operations: turning customer business goals into services

Communications service providers (CSPs) and their enterprise customers both benefit when complex B2B2X services are simple to order and to deliver automatically. Intent-based operations help them to achieve these twin goals.

The role of intent is to communicate a customer's requirements, goals, constraints and preferences to autonomous networks, which can automatically adapt behavior and generate new solutions. However, putting in place intent-based operations for 5G B2B2X services typically requires telcos to take an automated and fully orchestrated approach to services such as network slicing.

In this case study discover how Nokia, Salesforce, KDDI Research, Verizon and TELUS collaborated to build one of the first instances of a working intent solution for a B2B2X service as part of an award-winning TM Forum Catalyst.

Highlights of their joint work include a ten-point process flow from the capture of the customer’s business intent through to the triggering of intent-centric service assurance, as well as a dynamic charging model for 5G network slice usage.