China Unicom uses large language models to transform experience

China Unicom is applying large language model (LLM) co-pilots to the operation and maintenance of its networks in two main areas: broadband installation and maintenance; and drive test data analysis to optimize performance in its mobile networks. In doing so it is showing how AI can work hand-in-hand with human capabilities to optimize efficiency. Read the case study to find out how it is using AI to improve experience for customers and engineers alike.