Open APIs

Open APIs are telecoms’ integrated future

Using open APIs cuts costs and time to market for new services. That’s what Eman Gawish, Revenue Assurance Manager, Telecom Egypt, discovered as a participant in TM Forum’s Open Hack in Nice in May.

“This is what telcos of the future are doing, or need to be doing,” she says. “Integratability and interoperability enable this and are the main advantages of using open APIs.”

Integration is particularly key for Gawish as the revenue assurance system she works with has been integrated with many others across the OSS and BSS. She comments, “The integration efforts are 80 percent of the cost and time required for any system upgrade, or system changes, which are needed to monitor a new service offered by the telco.”

Satisfying the need for vision

Gawish continues, “I learned a lot [at the Open Hack], the way we use software will change, technology will change…Our company works on voice and data, and I see the future in the Internet of Things (IoT) as well as infrastructure. I need this vision as a telecom provider and a manager in the field.”

Her team worked on developing the Open Hack Water Saver in Nice, where participants – some came alone, others in groups – competed over two days to build an app or product that would have a big impact on industry or people’s lives through efficient design.

Although Gawish’s team was made up of people who’d never met previously, it won second prize for its solution which was designed to encourage citizens to report leaks, dry plant areas and watery breeding sites for mosquitoes so that drones and IoT meters could investigate and report back.

The team’s methodical approach started with the business model, followed by the process flow diagram, solution architecture, coding, verification, and finally presentation of the work. She explained, “We built an IoT application that used social media (Twitter), customer management (a Salesforce API), wireless communication (a Vodafone APIs) and revenue management (using Huawei APIs).” Learn more about the project in the vdieo below:

For the love of hacking

Gawish’s being at the hack was a last minute decision when she heard about it while at a revenue assurance event in Lisbon. She decided to enter, postponed her homeward flight and, without hesitation, teamed up with four strangers when she arrived. As a dedicated telecoms professional, she was in her element.

She says, “I found it really useful to use the Salesforce interface linking the process level of the application to the actual APIs implementing it. The ease of use of the APIs and integrating them was a surprising and joyful experience.

“I got unique experience in dealing with open APIs in both customer management and revenue chain streams. The drone APIs were completely new and surprising to me, and I especially enjoyed working on the different APIs from Vodafone, Salesforce and Huawei.

If you’d like to have a career-enhancing experience, hack with us in Vancouver on September 25-26 – find out more about the Open Hack.

Learn more about TM Forum’s suite of Open APIs and how they are being developed and deployed by some of the world’s largest network operators and their technology partners. Get involved and shape the future by contacting Joann O’Brien directly!



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About The Author

VP, APIs & Ecosystems

Joann’s career spans over 20 years in technology, ranging from consumer electronics, telecommunications mobile switching to OSS/BSS and more recently to industry collaboration. Joann is currently the program lead for TM Forum’s Open API & Ecosystems initiative, chair of the API Steering Committee and lead for the Open Hack program. Joann has significant experience leading complex large scale transformation programs for a number of organizations.

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