Mobility seen as key enabler for CEM

The Accenture CIO Mobility Survey 2013 finds that CIOs worldwide expect mobility to be a key enabler for deepening customer engagement. Enterprises are realising that the ability to (securely) deliver information directly to the employees, patients, citizens or faculty they serve can have a major impact on productivity, operations, and even cost savings.

Mobile work styles, powered by the cloud, are reshaping organisational design while spurring an architectural revolution in IT. Data now needs to be ever accessible and always available – to be delivered to end users at a moment’s notice – just as employees increasingly use multiple/preferred devices to access the corporate network.

Read full story at Computerworld Singapore.


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