TM Forum training transforms TechNarts business performance

TechNarts’ success as a leading software house Türkiye is based on delivering cutting-edge solutions tailored to the needs of our clients.

From operational support systems to IP address management systems, traffic analysis tools and zero-touch network management systems, we’ve proven our success in Türkiye by providing the best possible solutions to all CSPs in the country.

Since our foundation in 2007, we’ve embraced the necessity of agility and innovation in business, building a young, dynamic team through a specialized recruitment process. We understand the pivotal role of constant development in staying ahead of industry trends.

As a telecommunications solution provider, our primary motivation for joining TM Forum was to ensure compliance with TM Forum standards, participate in catalysts and Open API conformance. With the guidance of our engagement manager and the TM Forum team, we developed a strategic roadmap to understand and apply TM Forum concepts across our operations.

A comprehensive approach to training

Initially, we planned to focus on training our technical teams, however as we explored the courses available, it became clear that other departments would also benefit from training. As a result, we decided to move forward with the enterprise package and ended up taking all of the available fundamental courses for a three-month period.

We took a comprehensive approach by organizing our teams into distinct groups, including UI, UX, Software, Business Development, Marketing, Graphic Design, Management, and even Accountancy.

To maximize the effectiveness of the training, we tailored the courses to match the specific needs and responsibilities of each team. We also implemented a tracking system for each employee, assigning them relevant courses and allocating time and resources for completion.

This structured approach ensured that every team member was equipped with the necessary skills to integrate TM Forum’s principles into their daily work, fostering a cohesive and well-rounded understanding across the entire organization.

Bridging gaps between business and tech teams

The training courses have had a transformative effect on our company’s performance and operations. Tech teams have a new perspective on current trends within the industry from courses, such as AI Fundamentals and developed strong knowledge of TM Forum concepts and standards through courses such as ODA Components Fundamentals.

Our business teams gained a deeper understanding of customer satisfaction concepts and business processes from the Fundamentals of Customer Centricity course. The training also helped the marketing team to recognize marketing opportunities and customer needs more easily. That has led to an increase in market responsiveness, enabling us to swiftly adapt our offerings to meet emerging demands and secure a growth in customer retention. This approach not only helped different teams to develop new skills and improve their operations, but bridged a gap between them. It fostered a shared understanding of the industry’s standards & principles, leading to better teamwork and more coherent project execution, pursuing the industry’s needs.

The knowledge of TM Forum terminology and standards has been instrumental in navigating conversations with our industry peers at DTW Ignite 2024. Armed with a shared language and deep understanding of key concepts, our team was able to engage in more meaningful discussions, clearly articulate our strategies and build stronger relationships with other industry leaders. This not only enhanced our networking capabilities but also positioned TechNarts as a knowledgeable and reliable partner within the telecommunications community