Features and Analysis

BSS – the year of the comeback kid

2017 will be the end of the current era of disruption? And BSS is the key to it? Really? What do you know?

I liked this article from telecomasia – the writer argues that old telco models will finally disappear this year. In particular, the article’s author reckons that the cloud and all its implications for data coupled with the continuing acceleration of mobile mean 2017 will see “the end of the current chapter in the story of disruption”.

Further, he states,A key to all this will be that investments in BSS systems will begin to deliver on their promises. BSS might seem an unglamorous part of the equation, but it is critical as an enabler for the business, for customer experience, for process efficiency and the interface with OSS systems. Part of the issue for operators has been that BSS and OSS have been out of alignment, impeding progress. Prediction for 2017: this situation will improve and some of the results will be significant.”

And so say all of us, but actually, we’re more interested in what you think. Mark Newman is researching BSS and the cloud for a groundbreaking TM Forum Insights Research report to be published in March. Primary research will be at its heart and the report will be free to everyone in our member companies.

Be part of it – go and have your say, now. You could win a gold pass to TM Forum Live! 2017 in Nice, worth $1,299.

* If it’s anything to go by, Reliance’s Jio in India describes itself as “the world’s fastest-growing technology company” – find out more here.


    About The Author

    Snr Director, Research & Media

    Annie Turner has been researching and writing about the communications industry since the 1980s, editing magazines dedicated to the subject including titles published by Thomson International and The Economist Group. She has contributed articles to many publications, including national and international newspapers such as the Financial Times and International Herald Tribune, and a multitude of business-to-business titles. She joined the TM Forum in 2010 and is responsible for overseeing the content of the Research and Publications portfolio.

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