Digital Transformation & Maturity

DTW 2018: TM Forum honors Excellence Award winners

TM Forum presented its 2018 Excellence Awards Monday evening at Digital Transformation World. This year there were 71 nominees and 51 finalists, the most ever in the long history of the awards.

The entries were judged by a wholly impartial and independent panel of leading industry experts which included:

  • Pascal Viginier, Group CEO Advisor, Orange, who chaired the panel
  • Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata PLC
  • George Glass, Chief Systems Architect, BT
  • Camille Mendler, Lead Analyst, Ovum
  • Justin van der Lande, Principal Analyst, Analysis Mason
  • Keith Willetts, Founder and Former Chairman and CEO, TM Forum
  • Julie Woods-Moss, Board Advisor to Boston Consulting Group, Agent 3/Next 15, Dial Partners LLP

“This year’s winners feature organizations that are making exceptional progress in enabling digital transformation across our industry,” said Nik Willetts, CEO, TM Forum. “The winners represent our industry’s digital leaders, who are committed not only to TM Forum and its member community, but to driving growth across a wide range of industries in an ever-changing landscape of complex digital ecosystems.”

Business Transformation of the Year

This award recognizes the communications, digital infrastructure or media service provider that has made the greatest strides in transforming its business operation to a low-cost, agile and customer-centric model. Reliance Jio Infocomm, a greenfield operator that entered the highly competitive telecom market in India in 2016, won this award for unifying and automating its network and service operations (NOC/SOC) capabilities. Using TM Forum Frameworx, the company developed a “single pane of glass” to monitor nine different network domains that include 51 vendors managing a network of 200,000 radio access node elements, 164,000 IP core and access elements, and 184,059 kilometers of transport network. The transformation has resulted in a 95% reduction in the alarm-to-trouble ticket ratio, and mean time to repair has fallen to below 4 hours for intercity and intracity fiber cuts.

IT Transformation of the Year

This award recognizes the communications, digital infrastructure or media service provider that has made the greatest strides in transforming their IT function from being reactive and inflexible to being proactive, flexible and an integral part of the business, able to respond quickly to changing business requirements and inspire new capabilities and products. China Unicom won this award for its digital transformation practice, which uses the TM Forum Digital Maturity Model, Frameworx and Open APIs, along with other standards and best practices. The company’s core BSS is deployed in a centralized way to support 200 million subscribers; cloud technology has been widely adopted across the enterprise; and the company’s big data strategy had been deployed rapidly and now contains the data of 400 million subscribers.

Digital Service Innovator of the Year

This award is presented to the company or organization that has made the most significant and innovative contribution to advancing the digital revolution in society with a new product or service. China Mobile Communications Corp. received this award for its CMCC Credit assessment services for consumers and businesses, which are powered by the company’s big data analytics capabilities. China Mobile has developed these capabilities through participation in the Forum’s big data collaboration activities including a recent Catalyst project. The consumer credit assessment service covers 1 billion people, which is far more than traditional financial credit assessment services, and more than 20 businesses in industries such as banking and insurance are using the business assessment service. Together they are earning hundreds of millions of dollars in revenue for China Mobile.

Open Digital Ecosystem Platform of the Year

The digital business revolution is driving the growth of multiple business-to-business (B2B) relationships trading across a complex value fabric of relationships. To support these ecosystems, sophisticated platforms for digital business are emerging. This award is given to the company that is shaping the market and in particular, driving open approaches to digital ecosystems. Amdocs and Telstra received this award for their efforts to ‘softwarize’ Telstra’s network using TM Forum Open APIs and other assets. Together the companies have been able to improve the delivery time of complex B2B orders at Telstra, resulting in significant OpEx savings.

Disruptive Innovation Award

This award goes to a startup or new business venture that has been innovative and caused disruption in the industry. triPica, a two-year-old French startup providing a digital cloud BSS (business support system) solution, won this award for its use of TM Forum Open APIs and the Open API Data Model in enabling Malaysian telco Yoodo to launch as a greenfield digital operator in just six months. triPica delivered the full digital BSS stack including all front-end capabilities (marketing portal, self-care and agent tool) and the interface with a new online charging system. triPica also used the same core platform and data model to enable a German utility called Enercity to launch from scratch in 2017.

Operational Transformation and Agility Award

This award recognizes the company that has made an outstanding and innovative contribution to improving the business and operational agility of its customers (measured in terms of improved time-to-market; ability to rapidly respond to market demand or opportunity, etc.). This year two suppliers were recognized: MYCOM OSI, for its cloud-native assurance and automation solution (MYCOM OSI Experience Assurance and Analytics™) and Netcracker for its work supporting the trillion dollar global financial transaction backbone.

Open API Award

This award recognizes the company that has successfully adopted the widest number of relevant TM Forum Open APIs into their products, which has led to increased business agility and operation agility for their customers (measured in terms of improved time-to-market; ability to rapidly respond to market demand or opportunity and ability to work with and onboard third parties easily, etc.). BearingPoint won this award for its API-enabled digital platform solutions, 100% of which use TM Forum Open APIs. So far, the company has implemented 17 Open APIs in its products (Infonova BSS, Infonova Digital Business Platform, and Infonova GO), and the solutions have been rolled out to multiple clients that are active in more than 30 countries on 5 continents.

Outstanding Customer Centricity Award

This award recognizes the company that has made an outstanding and innovative contribution to significantly improving customer centricity and their customer experience. This award went to UXP Systems for its efforts to supercharge Liberty Global’s digital business capabilities. UXP’s User Lifecycle Management (ULM) enabled the implementation and launch of Liberty Global’s operator-branded Digital-ID platform (FlowID) in its Cable & Wireless group, unifying all operator core and cloud services around individual C&W users in less than 12 months and introducing more than 25 new services, rapidly reducing time to market for C&W from weeks to a matter of days.

CIO of the Year

Harmeen Mehta, Global CIO, Bharti Airtel

Harmeen Mehta, Global CIO, Bharti Airtel, received this award, which goes to an individual who has led a significant IT transformation of their business that is delivering tangible results, and who has consistently demonstrated superior leadership skills, promoted IT transformation company-wide and is innovative in their approach.

Bharti Airtel is the largest mobile operator in India, serving 280 million customers. Mehta, who joined the company in 2013, is leading its transformation journey, drawing on her extensive experience outside the telecommunications industry. She began her career in the airline industry and later moved to investment banking. She has held top IT executive positions at HSBC, Bank of America Merrill Lynch and BBVA, Spain and Latin America’s second-largest bank. Read this three-part interview to learn more about how Mehta is leading Airtel’s transformation in one of the most competitive markets in the world.

CTO of the Year – Service Provider

Gedeon with judge Camille Mendler

The winner of this award is an individual who has led significant network transformation that is delivering tangible results. The Forum honored a service provider and supplier this year. The service provider award went to Dr. Ibrahim Gedeon, Chief Technology Officer, TELUS. Under Gedeon’s leadership TELUS has converged all its IT, network and security technology under the umbrella of the Chief Technology Office (CTO), which affords the company a unique ability to redefine total cost of ownership while ensuring that systems are reliable and secure for customers by design. As a result, the organization is on the path to redefine processes and reduce 50% of work through technology enablement as it scales operations to take on the exponential growth that 5G will bring.

CTO of the Year – Supplier

Michel with judge Camille Mendler

Catherine Michel, CTO, Sigma Systems, won the award in the supplier category. In 2017 she drove change, delivered key business outcomes and improved revenue for her own organization and for Sigma’s customers. This was achieved by delivering a demonstrable reduction in the total cost of ownership of their product experience infrastructure, a dramatic decrease in time to market for new digital products and increased operational efficiency for launching and delivering new digital services.

Honoring distinguished members

TM Forum also honored the following members for their ongoing leadership and support of the TM Forum Collaboration Program:

Distinguished Fellow: George Glass
Chief Systems Architect, BT

Glass speaking after accepting his award

Glass is a leading member of several TM Forum collaboration programs, such as the Open API Program and the Zero-touch Orchestration, Operations and Management (ZOOM) Program, and he has been a consistent contributor to the Internet of Everything (IoE) Steering Group. As Chief Systems Architect at BT, Glass has led the company’s commitment to the Forum’s Open APIs, which has promoted cross-industry connectivity. He has also been a vocal driver and advocate of platform architecture and business models. Glass’ candid feedback on technical strategy has a continuous positive impact on the Forum’s strategic direction, and his contributions are especially valuable because he provides not only a deep telco perspective but also those of IT and the end user.

Distinguished Fellow: Johan Vandenberghe
Bell Labs Consulting, Nokia

Vandenberghe receives his award from TM Forum CEO Nik Willetts

Vandenberghe has been an effective and productive team leader in TM Forum’s Collaboration programs for 16 years. He has made key contributions to Frameworx, Next-Generation Network (NGN), the Service Delivery Framework, the Digital Services Reference Architecture (DSRA), the Digital Platform Reference Architecture (DPRA) and the Open Digital Architecture (ODA). His work on the DSRA has been a game-changer – he is the only person who could have successfully synthesized the material from such a wide range of industry experts. Vandenberghe is universally respected by his teams and has invested countess hours in distilling years of input from diverse sources.

Distinguished Engineer: Campbell McClean
Chief Architect IT Germany, Deutsche Telekom

McClean with TM Forum CEO Nik Willetts

For more than a decade, McClean has used TM Forum Frameworx in multi-national service providers as the foundation for successful IT transformation programs and architectural best practice. Through these efforts, using Frameworx as a common language between IT, business and supplier partners, he has successfully led architecture for multiple IT transformation programs internationally. In the process he has contributed to ensuring Frameworx expertise is an ‘out-of-the-box’ requirement and skillset with the world’s largest suppliers, with positive impact on the whole industry.


    About The Author

    Managing Editor

    Dawn Bushaus began her career in technology journalism in 1989 at Telephony magazine, which means she’s been writing about networking for a quarter century. (She wishes she didn’t have to admit that because it probably gives you a good idea of how old she really is.) In 1996, Dawn joined a team of journalists to start a McGraw-Hill publication called, and in 2000, she helped a team at Ziff-Davis launch The Net Economy, where she held senior writing and editing positions. Prior to joining TM Forum, she worked as a freelance analyst for Heavy Reading.

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