Digital Transformation & Maturity

Download the Digital Transformation Tracker

Read the first edition of our Digital Transformation Tracker (click here), the largest investigation into how communications service providers (CSPs) and their suppliers feel about their progress and struggles to become digital. Packed with insights and analysis, it’s your free, indispensible guide to the communications industry’s biggest reinvention yet.

Every six months we will conduct a new survey, allowing us to track CSP digital transformation across the world. Our next edition will include a detailed analysis on some of the “soft” challenges – culture, skills, organization and leadership. Be part of this program, tell us what you think by completing our survey here if you work for a CSP and here if you’re a supplier. Thank you.


    About The Author

    Chief Analyst

    Mark Newman is an analyst with 25 years of experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark’s recent research has focussed on telecoms operator business models, digital transformation, service provider diversification, and the intersection between Internet and telecoms. He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes that technology and disruptive new business models that will fundamentally transform their businesses. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the TM Forum as Chief Analyst in February 2017.

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