Digital Transformation & Maturity

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Using NPS to measure digital success

For the foreseeable future, Net Promoter Scores (NPS) will continue as a critical benchmark of operators’ success regarding customer centricity and digital transformation. Our report has gleaned details of NPS scores and usage.

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Interview: The Promotion API for e-commerce excellence

The Forum’s recently released Promotion API can play a huge part in vendor and operator e-commerce activities. Who better to give us some behind-the-scenes insight than Huawei’s Xu Ma who initiated its creation and played a crucial role in its development.

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The dilemma of open source

Open source is not without its issues, and can be as much a risk as an opportunity; with this we have the open source dilemma. It’s time to weight up the pros and cons.

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Digital business: Visionaries, utilities and wannabes

Not all CSPs share the same ambitions when it comes to digital transformation, and they won’t all embrace the same business models. It is possible for a CSP to be innovative, for example, yet be content with a traditional telco business model.

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