What are the new operations requirements that come with 5G? When are they needed? How reliant on operational transformation are the major 5G use cases?
Successful digital transformation means putting a definite stop to treating IT incident management, network functions and customer experience as distinct silos.
Radically changing customer experience by embracing social media and creating new ecosystems are crucial for digital transformation.
So how can you leverage AI and machine learning to solve your challenges? Well, you can break them down into three basic, but complementary, phases.
In our interview, Adam Pucher covers how standardization, CurateFX and synchronicity across the value fabric have helped him, and can help firms, coordinate their efforts to pioneer strategically.
The telecommunications industry is at an important inflection point. Despite its important role enabling new digital business and service models,…
As part of a brand initiative, Three UK decided to make major changes to meet the challenges of digital transformation and the evolving UK marketplace.
Sri Safitri, Project Director of Customer Experience at Telkom Indonesia discusses the company’s customer focused transformation project, and the steps they took to yield success.