What are the new operations requirements that come with 5G? When are they needed? How reliant on operational transformation are the major 5G use cases?
A new TM Forum Catalyst is using a combination of cutting-edge robotic process automation, intelligent chatbots and machine learning/analytics to offer customers always-on access via multiple digital tools including Amazon’s Echo.
This is an exciting, but challenging time as more industry associations, service providers and suppliers come together to advance open industry standards.
Verizon is championing a Catalyst proof of concept that explores an efficient approach to providing a vendor- and function-neutral way to address the growing complexity in virtualized networks by keeping state predictable, without introducing significant new overhead in the process.
Successful digital transformation means putting a definite stop to treating IT incident management, network functions and customer experience as distinct silos.
Sri Safitri, Project Director of Customer Experience at Telkom Indonesia discusses the company’s customer focused transformation project, and the steps they took to yield success.
The best customer care is proactive where possible, solving the issue before the customer is even aware. And where that…
The DTT tracks the status of digital transformation in the telecommunications industry and CSPs’ perceptions about progress. Register in advance for your copy.
For CSPs, there are four clusters where AI can and will play a role in enhancing operations, supporting innovation and driving growth.
A new Catalyst project has ambitious goals of solving onboarding, dynamic service orchestration, real-time monitoring and wholesale settlement in a multi-operator environment. Here’s how they plan to accomplish it all.