Many of today’s service provider operations and systems are largely network-focused, while actual management of services is limited. CSPs need to adapt.
As the hype around AI snowballs, IBM’s Rob van Den Dam writes about how CSPs are using it to remain competitive.
The TM Forum Community site held its first ‘ask the expert’ session and AI was the topic of choice, not least because of the huge expectations placed on it.
TELECOM AND CABLE OPERATORS: YOUR CUSTOMERS DON’T WANT TO CALL YOU. EVER.
Rigas Parathyras, Senior Manager, Digital Architecture, Liberty Global shares insights about how customer experience is evolving.