What are the new operations requirements that come with 5G? When are they needed? How reliant on operational transformation are the major 5G use cases?
CSPs are turning to automation to improve quality of experience (QoE). This TM Forum Catalyst shows how to reduce human touchpoints by either fully automating QoE assurance or providing humans with decision support to improve their productivity.
A new TM Forum Catalyst is using a combination of cutting-edge robotic process automation, intelligent chatbots and machine learning/analytics to offer customers always-on access via multiple digital tools including Amazon’s Echo.
Successful digital transformation means putting a definite stop to treating IT incident management, network functions and customer experience as distinct silos.
Radically changing customer experience by embracing social media and creating new ecosystems are crucial for digital transformation.
Sri Safitri, Project Director of Customer Experience at Telkom Indonesia discusses the company’s customer focused transformation project, and the steps they took to yield success.
The best customer care is proactive where possible, solving the issue before the customer is even aware. And where that…
The DTT tracks the status of digital transformation in the telecommunications industry and CSPs’ perceptions about progress. Register in advance for your copy.