TM Forum’s best of 2017

TM Forum’s Aaron Boasman-Patel, Vice President of Content, Research & Media, reviews digital transformation in 2017 as we gear up for 2018.

The time is now for AI in telecoms

At a time when excitement in artificial intelligence AI is reaching fever pitch, CSPs are making their first tentative forays into a field of computer science which has the potential to bring significant benefits to their businesses.

Piecing the IoT puzzle together

We caught up with Charles Reed Anderson, Founder of internet of things (IoT) consultancy CRA Associates, to talk about the challenges companies face as the IoT grows.

The happiness index and moving beyond NPS

“Customer experience is the next big battle ground for telcos,” proclaimed Amit Akhelikar, Global Director of Lynx Analytics. A bold statement at a time where many providers feel they are fighting battles on several fronts.

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