In this final installment of Mark Newman’s look at firms’ quarterly results, he examines strengthened…
Author Mark Newman
Mark Newman is an analyst with 25 years of experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark’s recent research has focussed on telecoms operator business models, digital transformation, service provider diversification, and the intersection between Internet and telecoms. He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes that technology and disruptive new business models that will fundamentally transform their businesses. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the TM Forum as Chief Analyst in February 2017.
We look at how companies have been doing on the customer experience front, and how much revenue they’ve been getting from new digital services.
We examine 25 of the largest telco groups’ returns on digital investment, based on interim results from the last 3-6 months.
Read more on this in our new report, Revenue Management: Essential for monetizing current and future…
How can CSPs improve the culture of their organizations? Take our Digital Transformation Tracker survey today to tell us.
The Forum’s Chief Analyst, Mark Newman, looks at the culture of telcos – both from the perspective of internal employees, and their tech and IT suppliers.
AI is emerging as an important tool to help customer care agents transition from being reactive to proactive.
We look at some early use cases of networks using AI to manage the complexities of virtualization.
At a time when excitement in artificial intelligence AI is reaching fever pitch, CSPs are making their first tentative forays into a field of computer science which has the potential to bring significant benefits to their businesses.
Sponsored by: Ericsson
We spoke to Alvise Carlon, Head of Digital Services, Ericsson South East Asia, Oceania, India about some of the challenges of digital transformation, Ericsson’s extensive involvement in the digital transformation journey and how telcos can prosper.