Recognizing cultural change as the biggest inhibitor to successful digital transformation is one thing, but…
Author Mark Newman
Mark Newman is an analyst with 25 years of experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark’s recent research has focussed on telecoms operator business models, digital transformation, service provider diversification, and the intersection between Internet and telecoms. He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes that technology and disruptive new business models that will fundamentally transform their businesses. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the TM Forum as Chief Analyst in February 2017.
Sponsored by: BriteBill
BriteBill CEO, Alan Coleman, talks to TM Forum’s Chief Analyst, Mark Newman about the secrets to the company’s success and increasing its global footprint.
Trying to pin a monetary value to the many use cases for AI across a CSP’s organization is extremely difficult. We look at how to go about it.
Neural Technologies VP of Marketing Claus Nielsen discusses how CSPs can transition to a microservices architecture and the implications on IT.
Over the past decade, CSPs have attempted to monetize data with varying levels of success. These can be summarized under four distinct models
We look at the extent to which firms have been putting customers at the heart of their digital transformation.
Here are some steps CSPs can take to get started with AI or to progress nascent programs.
In this final installment of Mark Newman’s look at firms’ quarterly results, he examines strengthened…
We look at how companies have been doing on the customer experience front, and how much revenue they’ve been getting from new digital services.