Author Mark Newman

Chief Analyst

Mark Newman is an analyst with 25 years of experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark’s recent research has focussed on telecoms operator business models, digital transformation, service provider diversification, and the intersection between Internet and telecoms. He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes that technology and disruptive new business models that will fundamentally transform their businesses. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the TM Forum as Chief Analyst in February 2017.


Trying to pin a monetary value to the many use cases for AI across a CSP’s organization is extremely difficult. We look at how to go about it.


Over the past decade, CSPs have attempted to monetize data with varying levels of success. These can be summarized under four distinct models


We examine 25 of the largest telco groups’ returns on digital investment, based on interim results from the last 3-6 months.

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