Sri Safitri, Project Director of Customer Experience at Telkom Indonesia discusses the company’s customer focused transformation project, and the steps they took to yield success.
Author Sri Safitri
Sri Safitri is Senior Advisor – Chief Innovation & Strategic Portfolio Office, Telkom Indonesia. Her current responsibility includes overall digital experience and digital music for the company, which with 170 million subscribers is the largest in Indonesia. She was previously Chief Marketing Officer of telkomtelstra, a subsidiary of Telkom Indonesia and also a joint venture company of Telkom Indonesia and Telstra Australia. Sri has a Master of Telecommunication Engineering from Royal Melbourne Institute Technology (RMIT) Australia, and her career in the Indonesian telecommunications industry spans more than 18 years, including a wide range of senior positions at Telkom, working in IT, sales, strategy and marketing. Safitri is also a marketing and social media enthusiast, an international speaker and writer on internet marketing, social media and digital music.