Author Muhammad Zaid Musaddeq

Principle Engineer, Service Design and Process

Currently serving as ‘Principal Engineer, Demand Management and Service Design’ in Grameenphone, the largest (with 65 million sub-base) Mobile Communication service provider of Bangladesh- with its vision to ‘Empower the Societies’. Current job responsibility entails, Business Analysis, Service Design and Solution Architecting from demand management function of the organization. After serving 2+ years in a University as Lecturer, Zaid has been involved in (IT service) Planning functions for more than 11 years exclusively with Grameenphone. He has grasped opportunities to work in different functions of BSS domain, Charging & Billing, VAS, Middleware, Provisioning, Campaigning System etc and had experience in some major revamp of Middleware and Charging System. Zaid has also been privileged to work with some other unique projects, many in data domain (PCEF, PCRF and Data Optimization implementation) and with some business process optimization initiatives.