Aaron Boasman-Patel – Vice President, Content, Research & Media


Aaron Boasman-Patel is responsible for content across TM Forum’s research portfolio, the digital content platform, Inform, as well as leading content and research across the events and Digital Leadership Summits portfolio, including TM Forum Live! This is fed back to the Collaboration team to help drive the Forum’s strategic direction and collaborative program.

He has chaired many international conferences and delivered presentations on smart cities, customer centricity, Internet of Everything, industry developments, market trends and strategy. Aaron has worked in the telecoms and associated industries for over ten years. He graduated with an M.A. (Oxon) from the University of Oxford. Aaron specializes in:

  • – Digital transformation
  • – Customer centricity
  • – Analytics and AI
  • – Digital platforms and ecosystems


Contact: [email protected]


Mark Newman – Chief Analyst, Research & Media


Mark Newman is an analyst with 25 years’ experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum and then went on to set up his own research firm, ConnectivityX, in 2016, before joining TM Forum in February 2017.

He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes in technology and disruptive new business models that will fundamentally transform their businesses. Mark’s recent areas of research have focused on:

  • – Telecoms operator business models;
  • – Digital transformation;
  • – Service provider diversification; and
  • – The intersection between internet and telecoms.


Contact: [email protected]


Dawn Bushaus – Managing Editor, Research & Media

Dawn Bushaus began her career in technology journalism in 1989 at Telephony magazine, which means she’s been writing about networking for almost 30 years.

In 1996, Dawn joined a team of journalists to start a McGraw-Hill publication called, and in 2000, she helped a team at Ziff-Davis launch The Net Economy, where she held senior writing and editing positions. Prior to joining TM Forum in August 2013, Dawn worked as a freelance analyst for Heavy Reading. Dawn’s areas of interest are:

  • NFV and SDN;
  • Automation;
  • Platforms;
  • Artificial intelligence; and
  • 5G.

Contact: [email protected]