Don’t talk to me about customer experience

Annie Turner: "I've had too much experience of how hard service providers make it for the customers to deal with them."

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RTCC: What a difference 18 months makes

What a difference 18 months have made in terms of RTCC implementation.

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Connected cars on the shopping list of 70 percent of owners

New research makes BillingViews' Alex Leslie set his cynicism aside.

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ZOOM makes significant headway

Members of TM Forum’s ZOOM team advanced the project significantly at Action Week.

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Security: Design and crowdsourcing beat willful ignorance

Everyone agrees security is important, but nobody wants to talk about it.

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Coming soon, to an omnichannel near you  

The key to maintaining your company’s customer base and sustaining revenues is to deliver a consistent and personalized customer experience across all channels.

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