The TM Forum Catalyst project ‘Unified digital infrastructure’ seeks to ensure optimal deployment and utilization of infrastructure resources while taking full advantage of cloud computing properties.
TELECOM AND CABLE OPERATORS: YOUR CUSTOMERS DON’T WANT TO CALL YOU. EVER.
A strong and scalable VoC program is one where the success is measured. Our guest blogger, Mao Gen Foo, looks at the best measurement approaches.
Kannan Ramakrishnan explains that IT systems will need to be simplified and agile for a constantly evolving customer experience – something a centralized product catalog is critical to.