As the hype around AI snowballs, IBM’s Rob van Den Dam writes about how CSPs are using it to remain competitive.
TELECOM AND CABLE OPERATORS: YOUR CUSTOMERS DON’T WANT TO CALL YOU. EVER.
Rigas Parathyras, Senior Manager, Digital Architecture, Liberty Global shares insights about how customer experience is evolving.
There are many opportunities to greatly improve operations while striving to become more customer centric. Here are some suggestions communications service providers (CSPs) can take to score quick wins.