Members of TM Forum’s Business Assurance Collaboration Team have signed a business assurance manifesto. Will you join them?
TM Forum’s latest round of Catalyst proof-of-concept projects will be demonstrated live at Digital Transformation World in Nice, France, in May. Get a sneak peak here.
A TM Forum Catalyst is exploring how to use AI, machine learning and big data analytics to improve business assurance and customer centricity.
The short answer for most is not digital enough. From Alibaba to Uber, customers’ appreciation of simplicity, speed, convenience and the best prices has fueled the fastest-growing and most valuable businesses in history. Legacy aside, telcos are failing to meet many customers’ expectation because they misunderstand them.
There are many opportunities to greatly improve operations while striving to become more customer centric. Here are some suggestions communications service providers (CSPs) can take to score quick wins.
Every action and transaction during each episode of a customer journey determines whether they will subscribe and stay, or churn.…