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TM Forum’s best of 2017

TM Forum’s Aaron Boasman-Patel, Vice President of Content, Research & Media, reviews digital transformation in 2017 as we gear up for 2018.

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Using NPS to measure digital success

For the foreseeable future, Net Promoter Scores (NPS) will continue as a critical benchmark of operators’ success regarding customer centricity and digital transformation. Our report has gleaned details of NPS scores and usage.

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