Sri Safitri, Project Director of Customer Experience at Telkom Indonesia discusses the company’s customer focused transformation project, and the steps they took to yield success.
The best customer care is proactive where possible, solving the issue before the customer is even aware. And where that…
Sponsored by: BriteBill
BriteBill CEO, Alan Coleman, talks to TM Forum’s Chief Analyst, Mark Newman about the secrets to the company’s success and increasing its global footprint.
Day one of the Mobile World Congress: 5G dwarfed all other conversation, digital’s big issue is people, not tech, and Ryanair’s story is a warning to telcos.
The CIO can put the wheels in motion for digital transformation, and make sure they don’t fall off. But how? By breaking all the rules apparently.
Understanding what digital transformation means for every part of the organization is the first step towards an enhanced transformation experience.