This is an exciting, but challenging time as more industry associations, service providers and suppliers come together to advance open industry standards.
The best customer care is proactive where possible, solving the issue before the customer is even aware. And where that…
Sponsored by: Etiya
Subscribers want to be able to control and personalize services from any device with their status information consistent, up-to-date and available seamlessly at every touch point. This proves challenging for service providers with their scattered systems.
5G, IoT, artificial intelligence, robotics… think the Fourth Industrial Revolution can’t move any faster? Think again says Amdocs.
Sponsored by: Etiya Both consumers and enterprises have reduced tolerance to quality issues and are quick to change providers if…
TM Forum’s latest round of Catalyst proof-of-concept projects will be demonstrated live at Digital Transformation World in Nice, France, in May. Get a sneak peak here.
A TM Forum Catalyst is exploring how to use AI, machine learning and big data analytics to improve business assurance and customer centricity.
While RPA is taking the industries by storm, organizations need to draft a reliable route to implementation to make the best of it.