What are the new operations requirements that come with 5G? When are they needed? How reliant on operational transformation are the major 5G use cases?
In part two of this three-part interview, Bharti Airtel’s Group CIO Harmeen Mehta discusses what it means to transform digitally and where the company is on its journey.
The customer experience paradigm centers around more customer control. But, it needs to be more than a self-service portal to the same rigid tariff plans.
IT cannot just be viewed as an inevitable cost. It is an essential enabler and most importantly, it is a revenue driver. However, few CSPs see it that way.
CSPs and suppliers ranked concerns about AI displacing staff last on the list of potential challenges in our new AI report. This is troubling.