The customer experience paradigm centers around more customer control. But, it needs to be more than a self-service portal to the same rigid tariff plans.
IT cannot just be viewed as an inevitable cost. It is an essential enabler and most importantly, it is a revenue driver. However, few CSPs see it that way.
CSPs and suppliers ranked concerns about AI displacing staff last on the list of potential challenges in our new AI report. This is troubling.
Sponsored by: Ericsson
We spoke to Alvise Carlon, Head of Digital Services, Ericsson South East Asia, Oceania, India about some of the challenges of digital transformation, Ericsson’s extensive involvement in the digital transformation journey and how telcos can prosper.
“Seizing [the billions of dollars of opportunity] requires CSPs to embrace a true business transformation, and transformation of their role in the industry,” says TM Forum CEO Nik Willetts.
The TM Forum Catalyst project ‘Unified digital infrastructure’ seeks to ensure optimal deployment and utilization of infrastructure resources while taking full advantage of cloud computing properties.