The theme of this week’s World Economic Forum (WEF) annual meeting in Davos, Switzerland, is “Creating a shared future in…
CSPs and suppliers ranked concerns about AI displacing staff last on the list of potential challenges in our new AI report. This is troubling.
Sponsored by: Amdocs
AI can serve as a powerful tool to evolve business process efficiency and effectiveness, drive new revenue streams and deliver a “wow” customer experience.
Sponsored by: Nuance Communications
AI is driving new customer engagement capabilities across channels and around the world. The explosion of touchpoints like chatbots, virtual assistants, in-app messaging and two-way SMS – plus conversational IVR, mobile and web – require intelligent systems that are smarter, faster and more scalable than ever.
Sponsored by: Aria Networks
As operators look for a way to address both the pressures and the opportunities they face, they are acknowledging that nothing less than a transformation of their operating models will do. This is perhaps the most exciting area for the application of AI techniques.