A strong and scalable VoC program is one where the success is measured. Our guest blogger, Mao Gen Foo, looks at the best measurement approaches.
Smart city success stories have ingredients in common. Five important fundamentals emerged.
Not all CSPs share the same ambitions when it comes to digital transformation, and they won’t all embrace the same business models.
Kannan Ramakrishnan explains that IT systems will need to be simplified and agile for a constantly evolving customer experience – something a centralized product catalog is critical to.
The short answer for most is not digital enough. From Alibaba to Uber, customers’ appreciation of simplicity, speed, convenience and the best prices has fueled the fastest-growing and most valuable businesses in history. Legacy aside, telcos are failing to meet many customers’ expectation because they misunderstand them.