Rigas Parathyras, Senior Manager, Digital Architecture, Liberty Global shares insights about how customer experience is evolving.
Author Annie Turner
Annie Turner has been researching and writing about the communications industry since the 1980s, editing magazines dedicated to the subject including titles published by Thomson International and The Economist Group. She has contributed articles to many publications, including national and international newspapers such as the Financial Times and International Herald Tribune, and a multitude of business-to-business titles. She joined the TM Forum in 2010 and is responsible for overseeing the content of the Research and Publications portfolio.
Changing organizational culture is recognized as an essential element of a successful smart city, but it is much easier said than done. A panel of smart city experts share their insights.
Orange Bank has finally launched in mainland France, on the day BT’s figures show its TV revenues have “imploded”. Here we compare different operators’ strategies for generating new revenues as their core services become less profitable.
At Smart City InFocus in Yinchuan, China recently, Eldar Tuzmukhametov, Head of Smart City Lab, Moscow City Government, gave an inspirational presentation on what has been and can be achieved through smart city initiatives.
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Annie Turner looks at why it’s so hard to get omnichannel right.
The short answer for most is not digital enough. From Alibaba to Uber, customers’ appreciation of simplicity, speed, convenience and the best prices has fueled the fastest-growing and most valuable businesses in history. Legacy aside, telcos are failing to meet many customers’ expectation because they misunderstand them.
There are many opportunities to greatly improve operations while striving to become more customer centric. Here are some suggestions communications service providers (CSPs) can take to score quick wins.
TM Forum has become the exclusive industry partner for the Technology & Data track for…