CSPs spend about 90% of their CapEx budget on network, so you’d assume network transformation would be a big part of digital transformation. Not necessarily…
Author Mark Newman
Mark Newman is an analyst with 25 years of experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark’s recent research has focussed on telecoms operator business models, digital transformation, service provider diversification, and the intersection between Internet and telecoms. He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes that technology and disruptive new business models that will fundamentally transform their businesses. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the TM Forum as Chief Analyst in February 2017.
We spoke to Ciena’s Blue Planet VP and General Manager Nirav Modi about how Blue Planet is helping CSPs seize the shorter-term benefits of SDN and NFV through network automation. He also talks about some of the CSP challenges in leveraging new technologies and capabilities.
Digital transformation isn’t easy, but it is necessary to remain competitive. We list steps operators can take to ensure success.
Sponsored by: Neural Technologies
In this interview, Claus Nielsen, Product Management Director, Neural Technologies, explains why firms should adopt standard APIs help create partner ecosystems and to develop microservice architectures.
For the foreseeable future, Net Promoter Scores (NPS) will continue as a critical benchmark of operators’ success regarding customer centricity and digital transformation. Our report has gleaned details of NPS scores and usage.
Not all CSPs share the same ambitions when it comes to digital transformation, and they won’t all embrace the same business models.
Read the first edition of our Digital Transformation Tracker, the largest investigation into how CSPs and their suppliers feel about their progress and struggles to become digital.
A digital transformation – properly executed – impacts an entire organization. Sure, operations and customer…
TM Forum’s Chief Analyst Mark Newman looks at some of the cultural issues communications service…